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Duty Manager

The Roxburghe Hotel and Golf Course is currently looking for an experienced/confident Duty Manager to join our management team in this unique hotel with 22 bedrooms, a championship golf course and a full range of sporting pursuits on the Roxburghe Estates.

Overall a Duty Manager is there to support the General Manager with all aspects of the hotel's operations and as a manager of The Roxburghe Hotel you are expected to ensure the smooth running of the hotel at all times. Further specific roles are:

Supporting Property Operations and Guest Relations Needs

  • Maintaining a strong working relationship with all departments to support property operations and goals
  • Immediate resolution of any problems that may arise through the general operation of the property
  • Striving to improve service performance
  • Ensuring compliance with all policies, standards and procedures
  • Emphasising guest satisfaction during all departmental meetings and focusing on continuous improvement
  • Reviewing staffing levels to ensure that guest service, operational needs and financial objectives are met

Managing the Guest Experience

  • Intervening in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well-being is preserved
  • Empowering employees to provide excellent customer service
  • Providing immediate assistance to guests as requested
  • Serving as a leader in displaying outstanding hospitality skills
  • Setting a positive example for guest relations
  • Responding to and handling guest problems and complaints
  • Interacting with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction

Assisting Human Resources Activities

  • Participating as needed in the investigation of employee and guest accidents
  • Observing service behaviours of employees and providing feedback to individuals
  • Conducting regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance

The ideal candidate for this position: Must have previous experience in a similar role (with a minimum of 2 year in a 4 star property at supervisory/management level, be courteous and focused on providing a consistently high standard of customer service, must be standards driven and detail-orientated with the ability to organize and plan ahead and have the ability to lead, multi-task, and make sound decisions in a fast-paced environment.

Applicants must have a good level of English both spoken and understanding. We do ask that any applications should be in English please.

If this position is of interest to you and you would like to be part of our team then please contact us. All applicants must be eligible to work and reside in the UK.

If you wish to apply, please email your CV to: nikigillies@icmi.co.uk

 

Restaurant Manager

The Roxburghe Hotel and Golf Course is currently looking for an experienced/confident Restaurant Manager to join our management team in this unique hotel with 22 bedrooms, a championship golf course and a full range of sporting pursuits on the Roxburghe Estates. The restaurant, Chez Roux, is overseen by the legendary French chef Albert Roux. Dishes showcase fare from the Scottish Borders' renowned natural larder with an added touch of creative flair from the iconic Roux team.

Overall the Restaurant Manager is there to support the General Manager with all aspects of the hotels operations and as a manager of The Roxburghe Hotel you are expected to ensure the smooth running of the hotel at all times.

The Restaurant Manager's main duties are to oversee all Food & Beverage operations (the dining room, host area, bar or lounge and private dining). They will help ensure that each dinner shift runs well from an execution standpoint, and they are also expected to interact with guests for quality assurance reasons and to help create a positive guest experience.

This manager must forecast expected business for each shift based upon day of the week, existing reservations, and trends in previous months or years, then use this information to assist with scheduling staff, as well as share it with the chef for preparation purposes as well. During the shift, they are expected to move continuously through the dining room, assisting employees where necessary, interacting with guests, and generally overseeing that food service meets the restaurant’s standards.

Additionally, they are typically in charge of handling all recruitment and training of new personnel, as well as conducting ongoing training of existing staff to maintain a consistent high level of performance; regularly reviewing and inspecting all areas and directing all regular cleaning, sanitation, and maintenance of these areas as necessary. Finally, they maintain inventories of supplies and disposable goods, re-ordering these items as necessary.

The ideal candidate for this position: Must have previous experience in a similar role (with a minimum of 2 years in a 4 star property/fine dining restaurant at supervisory/management level, be courteous and focused on providing a consistently high standard of customer service, must be standards driven and detail-orientated with the ability to organize and plan ahead and have the ability to lead, multi-task, and make sound decisions in fast-paced environment with a proven record of recruitment and training.

Applicants must have a good level of English both spoken and understanding. We do ask that any applications should be in English please.

If this position is of interest to you and you would like to be part of our team then please contact us. All applicants must be eligible to work and reside in the UK.

If you wish to apply, please email your CV to nikigillies@icmi.co.uk

 

Chef de Partie

CHEZ ROUX RESTAURANT

Job Description: Chef de Partie/Demi Chef de Partie

Reporting to: Executive Chef/Sous-Chef

Responsible for:
Managing the day to day operation of a Section according to Company Guidelines

Duties and Responsibilities Summary

  • Understands and upheld all company standards
  • Assume responsibility and smooth running of the section
  • Use all Company systems and procedures to ensure shift are run smoothly
  • Produce food to the highest standards and nothing less
  • Check all food in section before service and report of any shortages or poor quality
  • Ensure team work with other members of staffs
  • Follow the Roux recipe Guideline
  • Be able to judge ability of lower member of staff and train
  • Ensure all Training needs and directives from Senior Managers are carried out
  • Ensures other team members working in the section are used to their full potential and are encouraged to do several things at the same time
  • Report to duty manager for orderings
  • Report any shortages or poor quality of product on delivery
  • Ensure good rotation of stock
  • Carries out any requests (or ensures their completion through the team) from senior management with the professionalism expected and within the time required
  • Ensure all food items are presented, prepared and served to Chez Roux/Head chef expectation
  • Check production left by other and report to head chef if necessary
  • Maintains high cleanliness standards
  • Ensure all production is properly labelled and stored
  • Ensures strict adherence to all Health and Safety Issues and other relevant Legal legislation and requirements
  • Ensure relevant uniforms and appearance is kept to a high standard
  • Inform the Head chef responsible for the repair and maintenance of all necessary equipment

Position offered is dependent on previous working experiences.

Live in accommodation and meals available.

THE GENERAL MANAGER OR CONSULTANCY MAY ASSIGN DUTIES NOT SPECIFIED IN THIS JOB DESCRIPTION

To apply please send an email to chef@roxburghe.net

 

Waiting staff/General assistant

The Roxburghe Hotel & Golf Club is currently recruiting for Waiting staff/General assistant

We pride ourselves on the highest level of service, and attention to detail is paramount. Roxburgh Hotel & Golf Club has a long standing reputation as one of its finest country house hotel with 22 luxurious bedrooms, We work hard to achieve our high standards and attention to detail. We would expect candidates to be working with us for up to one year, if not for a longer period of time should they wish to progress up the management level.

We are looking for experienced/confident waiting staff/general assistant at Roxburghe. You should be able to organise and motivate yourself, and not afraid of hard work i.e. leading by example. Candidate's main objective is to be catering for the guests needs with in the restaurant during Breakfast, Lunch and Dinner. In this "hands on" position, candidates should expect cleaning duties and preparation for the days business, as well as exemplary service to our guests.

Applicants must have a good level of English both spoken and understanding. Previous experience within hotel/restaurant industry in not essential. We do ask that any applications should be in English please.

We have live in accommodation available and staff meals are provided. If this position is of interest to you and you would like to be part of our team then please contact us. All applicants must be eligible to work and reside in the UK.

Please forward your CV to restaurant.manager@roxburghe.net.

 

Cluster Reservations Manager

ICMI was founded by the senior management of Inverlochy Castle Hotel, Scotland's most renowned small luxury hotel, to provide a consulting and management service to the hotel and hospitality industries. ICMI now manages multiple properties across Scotland with central reservations based in Edinburgh.

As a Cluster Reservations Manager, you would be responsible for managing the central reservations team for all ICMI Collection properties ensuring delivery of an outstanding guest service. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Manage daily Reservations processes and operations to include, but not limited to, room inventory and availability, group rooming lists and blocks, cut-off dates and restrictions, occupancy, selling guest rooms, systems use and management, department management, policy and procedure implementation and enforcement
  • Manage and communicate information regarding hotel occupancy, promotion, special reservation procedures, operational issues and special events to your team
  • Serve as liaison with hotels and Revenue Manager
  • Monitor and develop team member performance to include providing supervision, ensuring 5 start standards are consistent, conducting counselling and evaluations, providing professional development and delivering recognition and reward
  • Recruit, interview and train team members
  • Communicate any and all new group or significant business to the Revenue Manger to ensure conversion or negotiation is optimal wherever possible
  • To negotiate, within the limits of authority, rates with potential hotel guests, prior to arrival or within the Hotel as required
  • Identify any overbooking or inventory issues and manage them effectively with inventory management and if necessary re-location
  • Assist in ensuring that the department is operated efficiently, and cover any tasks the Revenue Manager deems appropriate in their absence

Desired skills and experience:

  • Previous Team Management experience essential
  • Previous Hotel Reservations experience essential
  • Computer literate & knowledge of hotel PMS system
  • Leadership skills
  • Excellent organisation and delegation skills

Position is based in Edinburgh

To apply please email your CV to dorotacikala@icmi.co.uk